Microsoft Ads Suspension Error - Review Request

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Microsoft Ads Suspension Error - Review Request

Phil Belloff 0

I am writing regarding the suspension of my Microsoft Advertising account (Account ID: *****3UZ5), which I understand has been closed due to an “egregious policy violation.”, but I believe was made in error. I kindly request the policy team take a look at the account or elevate this to the appropriate department.

The email provided here is the same email attached to the account, but I did not want to publish the Account ID publicly.

In establishing the account, during the setup process, I entered a valid Credit Card that has all the correct documentation and the billing information is identical to the company address, but it was immediately flagged and the case was quickly (permanently) closed.

I am pleading for a manual, human review. We are a legitimate business, we have all of the proper documentation, and our sites policies and content is not misleading in any way.

In the past, on forums and on this Q&A space, I have seen Microsoft representatives offer direct messages to concerned applicants. I am kindly requesting someone reach out to me. I have full respect and admiration for a system that sifts out untrustworthy advertisers, but I also have faith that if manually reviewed, viewing both my site and my extensive legal paperwork, that you would effortlessly be able to identify I am a real advertiser with real products, trying to do business in an honest and ethical way without exception.

Thank you for your time, I look forward to your response.

Phillip

2 answers

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Answer 1

Hello Phil,

Thank you for using our Microsoft Advertising Learn Q&A Platform!

I understand from your message that your newly created account has just been suspended.

Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies. Please see a list of important policies below to ensure you are following them.

Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal. If you have received the aforementioned email, please proceed by submitting your appeal. That being said, you may require to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below.

How to Verify my Microsoft Advertising Account? (Advertiser Identity - Microsoft Community)

Advertiser identity verification

Advertiser identity verification appeals

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!

I hope the information provided here will at least partly answer your question. If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Kind regards,

Vahid | Microsoft Advertising Support Specialist | 800-518-5689

Answer 2

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Microsoft Ads Suspension Error - Review Request

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