Display driver installation error

Hi nirmal murugan,

I'm Hendrix, here to help with your query on the Microsoft Q&A forums.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

Here are the suggested troubleshooting steps for you to follow

Step 1: Check Device Status

• Open Device Manager (press Win + X → select Device Manager).
• Expand Display adapters.
• Right-click your display adapter → Properties → check for any error codes.
• If you see a yellow triangle or error code, note it for reference.

Step 2: Uninstall and Reinstall the Driver

• In Device Manager, right-click your display adapter → Uninstall device.
• Check Delete the driver software for this device → click Uninstall.
• Restart your PC.
• After reboot, go back to Device Manager → right-click the adapter → Update driver → Search automatically for drivers.

Step 3: Get the Latest Driver from the Manufacturer

• Visit your PC or GPU manufacturer’s support page.
• Download and install the latest driver for your exact model. Intel Driver & Support Assistant

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Step 4: Clean Old Drivers (Optional)

• Use Display Driver Uninstaller (DDU) in Safe Mode to remove remnants of old drivers.
• Then reinstall the latest driver.

Step 5: Stop Windows Update from Reinstalling Problematic Drivers

• If Windows keeps pushing the same driver update, use the Show or Hide Updates Troubleshooter to hide it: Download Show or Hide Updates Troubleshooter
• Run it → select Hide updates → choose the problematic driver.

To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

Warm regards,   

Hendrix Vu | Microsoft Q&A Support Specialist

Hi ,

Well, the driver update is failing. It's quite possible that the driver is already installed and hasn't been identified yet, or that the driver version isn't for your device but is from the same processor line.

You can ignore it, and over time, the driver will disappear, or you can try installing the version manually.

What is your PC configuration or laptop model?

Thanks

Hi

Processor -11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (2.80 GHz)

System Type - 64-bit operating system, x64-based processor

Hi ,

Here's the latest driver download.

https://downloadmirror.intel.com/862321/gfx_win_101.6989.exe

What might also be happening is that Windows Update is trying to install a version older than your current one. If it reports that the latest version is installed, it simply ignores it and disappears from the Windows Update list.

Give feedback if the information was useful or not.

Thanks