Hi, good day!
When was the last time it worked properly? Have you made any changes to your computer recently?
Please check the methods below if it helps.
- Press Start then search Control Panel
Click Region > Administrative tab > Change System Locale
Set the language in the drop-down list to the same as the System Language
- Press Start then search Control Panel
Click Region > Administrative tab > Copy settings
On the bottom, Check both options "Welcome screen and system accounts" and "New user accounts"
Click OK
Restart your computer.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.