How can I scan double sided on my surface pro?

Pissed off Surface Pro owner 20 Reputation points
2025-08-21T10:46:09.14+00:00

I have a Surface Pro 11. My existing printer didn't work with it - not that Microsoft or the store I purchased from told me this would be an issue - so I had to fork out for a new printer/scanner device.

I now have an Epson Workforce Pro WF-3820

After a good couple of hours figuring out the technology I can now print and scan using the glass plate and scan single pages using the ADF. However, I purchased this printer as the scanning I do for work is of double-sided documents and I expected to be able to use the ADF to do it. A further four hours of searching and trying downloads to no avail, it doesn't work, and I can't find a driver to download online that will make it work.

Regretting my Surface Pro 11 purchase and will not be buying a Microsoft device again at this rate.

Any suggestions?

Surface | Surface Pro | Performance and maintenance
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  2. Barb Bowman 78,585 Reputation points MVP Volunteer Moderator
    2025-08-21T12:46:36.1+00:00

    I wish I had a real solution for this, but I don't.

    Epson's support page https://epson.com/Support/wa00960 states a driver compatible with ARM Snapdragon devices was supposed to be released in July, but the latest driver I see is from June 11. User's image

    All I can suggest is that you contact Epson Support and ask them about double sided ADF support for Windows 11 ARM devices.

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