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Arc Mouse has stopped working on my Surfacebook. Unable to remove it

David Tarr 0 Reputation points
2025-08-21T11:26:04.2866667+00:00

My Arc Mouse stopped working. I am unable to remove it from Windows11 in Blutooth settings. When I say remove device, it says REMOVE FAILED. How do I remove it forcefully? I have no idea if its the mouse or Windows that is the reason for it not working but am unable to trouble shoot without being able to remove it completely.

Surface | Surface Book | Performance and maintenance
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  1. Rez 855 Reputation points Independent Advisor
    2025-08-21T16:35:06.9633333+00:00

    Hi David,

    Thanks for posting your question here in the Community. I understand that you wanted to remove the Arc mouse it the bluetooth settings. That issue happens due to driver issues, registry remnants or stuck Bluetooth services. To fully remove it, you can do these.

    First, via Airplane Mode>Press Windows+A > enable Airplane Mode for 15 seconds>then disable it. Go back to Settings>Bluetooth and devices>and try removing the mouse again.

    If that don't work, try removing it Device Manager>Press Windows+X and click Device manager>click View>Show hidden devices>expand Bluetooth and Human Interface Devices>right click the arc mouse and choose Uninstall Device>then restart your PC.

    Let me know if it works for you.

    Cheers,

    Res

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