Unable to Access Azure Portal – MFA Not Sending Code to Authenticator App

Problem Description: I am unable to sign in to my Azure account associated with my personal Microsoft account because Multi-Factor Authentication (MFA) is blocking me.

I had previously set up MFA with the Microsoft Authenticator App on my phone. When I attempt to sign in to the Azure portal or any Azure service, the login correctly prompts me for MFA. However, no notification or code ever appears in the Microsoft Authenticator App. I am effectively locked out of my account and cannot complete the sign-in process.

Steps I Have Tried:

Verified that the Microsoft Authenticator App is installed, up to date, and that my account is listed in the app.

Synced the time on my device to ensure codes are valid.

Tried refreshing and re-adding the app (not possible because I can’t log in to generate a new QR code).

Attempted to reach support via live chat, but consumer support redirected me to Azure commercial support.

Tried to access the Azure portal to create a support request, but since I cannot log in, I cannot create a ticket there either.

What I Need:

A way to remove or reset MFA for my personal Microsoft/Azure account so I can log in again.

Clear instructions on whether this must be done by Microsoft Support directly, or if there is a self-service path for personal accounts tied to Azure subscriptions.

Guidance on how to escalate this to the correct Azure support team when I cannot access the portal to create a support request.

Environment Details:

Account type: Personal Microsoft account (@live.com)

Service: Azure Portal / Azure Subscription sign-in

MFA method: Microsoft Authenticator App

Current issue: No code/approval prompt received in app

Impact:

I cannot access my Azure portal or manage my subscriptions/services.

I cannot create a support request inside the portal since login fails at the MFA stage.

Request for Help:

Can Microsoft Support reset MFA for my personal account?

Is there an alternate way to verify identity and re-register the Authenticator App without waiting for a 30-day security reset period?

• What is the correct path (phone, ticket, escalation) to resolve this if I cannot log in?Problem Description: I am unable to sign in to my Azure account associated with my personal Microsoft account (******@live.com) because Multi-Factor Authentication (MFA) is blocking me. I had previously set up MFA with the Microsoft Authenticator App on my phone. When I attempt to sign in to the Azure portal or any Azure service, the login correctly prompts me for MFA. However, no notification or code ever appears in the Microsoft Authenticator App. I am effectively locked out of my account and cannot complete the sign-in process. Steps I Have Tried:
  1. Verified that the Microsoft Authenticator App is installed, up to date, and that my account is listed in the app.
  2. Synced the time on my device to ensure codes are valid.
  3. Tried refreshing and re-adding the app (not possible because I can’t log in to generate a new QR code).
  4. Attempted to reach support via live chat, but consumer support redirected me to Azure commercial support.
  5. Tried to access the Azure portal to create a support request, but since I cannot log in, I cannot create a ticket there either.
  What I Need:
  • A way to remove or reset MFA for my personal Microsoft/Azure account so I can log in again.
  • Clear instructions on whether this must be done by Microsoft Support directly, or if there is a self-service path for personal accounts tied to Azure subscriptions.
  • Guidance on how to escalate this to the correct Azure support team when I cannot access the portal to create a support request.
  Environment Details:
  • Account type: Personal Microsoft account (@live.com)
  • Service: Azure Portal / Azure Subscription sign-in
  • MFA method: Microsoft Authenticator App
  • Current issue: No code/approval prompt received in app
  Impact:
  • I cannot access my Azure portal or manage my subscriptions/services.
  • I cannot create a support request inside the portal since login fails at the MFA stage.
  Request for Help:
  • Can Microsoft Support reset MFA for my personal account?
  • Is there an alternate way to verify identity and re-register the Authenticator App without waiting for a 30-day security reset period?
  • What is the correct path (phone, ticket, escalation) to resolve this if I cannot log in?

Thanks.