
Hi, I'm John! I will help you with this.
Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with billing-related concerns.
Just to clarify, do you need help confirming if the refund has been processed, or would you like guidance on upgrading to Microsoft 365 Personal?
If a refund was issued, it usually takes about 3–5 business days to appear, though depending on your bank it can sometimes take up to 10 business days.
Would you like me to share the direct steps for contacting Microsoft Support chat so you can get this sorted quickly?
Click "Add comment" to let me know.
Regards,
John J.D.