I can’t log in to my outlook email school account because I do not get a code notification to verify my entry through Authenticator. How can I access my account?

Hi Coldwater, Kelly, 

Welcome to Microsoft Q&A Forum!

Have a good day and I hope you're doing well!

Thank you for reaching out and providing details about the issue you're facing with your Outlook school account. I understand that you're unable to receive the verification code from the Microsoft Authenticator app, which is preventing you from accessing your account. This sounds like a problem with Multi-Factor Authentication (MFA), and we're here to help. 

Since this is a school account (Microsoft 365 Education), the best way to resolve this is to have your school's IT department or Global Administrator reset your MFA settings. They have the necessary permissions to do this. Please contact them and ask them to follow this official Microsoft guide:  Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn   

If your school's IT team needs any additional support, they can reach out to Microsoft Education Support directly. 

In the meantime, here are a few quick checks you can try: 

• Ensure the Authenticator app is up to date and notifications are enabled on your device. 
• Try signing in from a different device or browser (e.g., via outlook.office.com) to see if the issue persists. 
• If you have an alternate email or phone number linked to your account, check if you can use those for verification. 

And If you are the only Global Administrator for your organization and are completely locked out, please contact Microsoft Support by phone for escalation to our Data Protection team. You can find the appropriate phone number here: Customer service phone numbers - Microsoft Support. 

As a Moderator, I cannot directly access or intervene in your school's system to unlock the account, as this is managed by your organization's administrators for security reasons. Please understand that this is to protect your data and privacy. I know this process might take some time, and I truly appreciate your efforts and patience in working through it. 

If you have any concerns or questions, feel free to let me know. We're committed to getting you back into your account as soon as possible. 

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