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Hello everyone,
I’m having a serious problem with Microsoft Edge on Windows 11, and nothing I’ve tried so far has fixed it.
Here’s what’s happening:
The new tab page takes about 3 seconds to load.
Most icons on the new tab page are unclickable, and many show as broken image placeholders.
The built-in VPN doesn’t work at all — it refuses to turn on.
I cannot install any extensions. Every time I try to add one, the process fails.
What I’ve tried:
Uninstalled and reinstalled Microsoft Edge.
Completely removed Edge from my PC and reinstalled it fresh.
Used the “Repair” option for Edge.
Even tried repairing Windows 11 itself via the repair option in Windows Update.
Unfortunately, none of these attempts worked. Edge is still broken in the same way.
Has anyone else experienced this or found a fix? Any help would be greatly appreciated.
Thank you in advance!
Update: I can't even post this question from my edge browser. I had to post it from my Android phone on chrome... I get an error: "Please fix the following issues to continue: we encountered an unexpected error. Please try again later. If the issue continues, please open a ticket at https://sitehelp.microsoft.com"
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Hi, good day!
Please try using the Edge Beta channel if it helps.
https://www.microsoft.com/en-us/edge/download/insider?form=MA13FJ
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.
Hello John DeV. Already tried the beta version. get the exact same problems as the normal version like if it was a mirror of the sames errors. also error appeared on BOTH my Desktop PC as around the same time !
I tried deleting the Local AppData\Microsoft\Edge folder , along with reinstalling Edge.
Unfortunately, the exact same problems are still happening — nothing has improved.
What’s strange is that this issue has happened on both of my desktop computers that are on the same network. It started on one, and then within a few weeks the exact same problems appeared on the other as well.
The only third-party program I’ve been using on both systems is O&O ShutUp10. I’ve had it installed since I first set up Windows 11 (over 3 months ago and 1 years for the other). I used it to disable some Windows 11 options like telemetry and data sharing with Microsoft.
At this point, I really don’t know what else to try. Do you have any other ideas or steps I could follow? Thanks in advance for your help.
Nothing seems to be able to work correctly
I get this error when checking my sync data. stay like this for days.
It's possible that your installation of O&O ShutUp10 is causing a conflict with the Edge browser and Microsoft may have detected your restrictions on sending data to them.
Please try to Perform a Clean Boot of Windows
Determine whether a background program or a software conflict is causing the issue.
Press Windows key+R to open Run then type: msconfig
Press Enter
Select System Configuration > go to the Services tab.
(Important) Select and make sure to put a check mark on "Hide all Microsoft services"
Click Disable all.
Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.
Please check the support article at the link below for more details.
I tried those steps, but seems that it's not fixing anything for edge. still get the same problems with the browser and I even turned back all the change in windows that were made with O&O shutup and deleted it, still no luck.
also Repairing windows from windows update should have undo all changes made by O&O anyway.
If the issue is recent, you can try doing a System Restore to an earlier date when everything was still working.
Press Windows key+R to open Run then type: rstrui.exe
Press Enter. This will open System Restore
Click the Next button.
Select the restore point at an earlier date where everything is still working.
Click Next then Finish
If this does not work, you may need to consider doing a Reset this PC with Keep my files option.
https://support.microsoft.com/en-us/windows/reset-your-pc-0ef73740-b927-549b-b7c9-e6f2b48d275e
