Hi, good day!
When was the last time it worked properly? Have you tried uninstalling your USB drivers in Device Manager?
- Please try to run SFC and DISM to check for any system errors and corrupted files.
- Perform a Clean Boot of Windows
Determine whether a background program or a software conflict is causing the issue.
Press Windows key+R to open Run then type: msconfig
Press Enter
Select System Configuration > go to the Services tab.
(Important) Select and make sure to put a check mark on "Hide all Microsoft services"
Click Disable all.
Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.
Please check the support article at the link below for more details.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.