Account recovery

This email is very important because it contains data left in the cloud, photos, passwords, previously purchased Xbox games, and is linked to an alternate email address that I would regain access to by restoring this Windows Live. If you don't help in a nice way, I will have to take legal action.

Hey there! Nice to meet you!

Based on your description, according to Yolanda - MSFT | Microsoft Community Support Specialist: https://learn.microsoft.com/answers/questions/4712924/unable-to-access-my-account-due-to-lost-authentica?forum=outlook_com-all&referrer=answers

"Generally, you must have either the password or alternative verification details to recover your account. With two-factor authentication enabled, you need at least two pieces of information to recover your account, and it cannot be recovered through the recovery form alone; this is a necessary verification step after enabling two-factor authentication.

This process is designed to protect your account, though it can also cause inconvenience. Please be aware that support staff in the community have very limited ability to assist with account recovery issues, as Microsoft accounts are managed by fully automated servers that do not allow manual access. All account security information is managed, stored, and administered by these automated servers.

I suggest contacting an online support agent directly for further guidance. (However, the chances of recovery are still low, and I hope you understand the priority of two-factor authentication. At least as far as I know, there is no scenario where two-factor authentication can be disabled.)

Here are the specific steps required to contact an online agent:

1. Type "Contact - Microsoft Support", then type" Account Issue" in the search box https://support.microsoft.com/home/contact
2. Click on login at the bottom of the page and contact the support staff.
3. Use another Microsoft account to sign in.
4. Under "Products & Services," select "Microsoft 365 & Office Options."
5. Under "Category", select "Manage Account Security".
6. Click on "Chat with Support Agent". Next, fill out the contact information where the online agent can contact you.

Please note:

• Online chat is not supported for corporate/educational accounts. If you do not have a personal account, please create a new @outlook.com account to use it.

• Online chat services are provided during local working hours on business days."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Microsoft, I think we can easily solve this problem. Please answer the emails I wrote or let's communicate through Microsoft Lithuania. Because I don't speak English very well. As I said, I have one linked phone number and I can provide a bank statement about old purchases because it is my account.

I appreciate the response.

You can try reaching out to them through these links:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Best regards,

Darhyl