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Recovery solutions to lost SSD after update KB5057056

Fille Jons 5 Reputation points
2025-08-22T09:01:55.0133333+00:00

With light being brought to a similar situation with windows 11, I am now concerned that something similar may have happened to me a couple of months ago. While downloading a large file, all of the sudden my drive stopped being recognized by the PC, and now can't be found within the system nor accessed.

This happened to me the day after downloading update KB5057056, and has not been fixed by any newer released updates. The only real impact except the lost data and drive +is that the system boot time has increased from an average 20 seconds to 5-7 minutes, which is quite uncanny.

I'm coming here as a last resort to see if this problem has any solutions to recover my data. It is a Kingston NV2 2 Tt M.2 NVMe SSD, which now seems to be lost even though showing 100% health on earlier inspections. Worst case the drive is destroyed, but I am quite certain that is not the case. However I am concerned that all the data has been corrupted, but I would like to get to the bottom of this.

Any help is appreciated.

Windows for home | Windows 10 | Recovery and backup

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  1. DaveM121 764.9K Reputation points Independent Advisor
    2025-08-22T09:39:05.8366667+00:00

    The reported problems with SSD drives is only in the August updates, and that problem is only affecting a small sub-set of SSD drives, there was no reported problems with the April KB5057056 cumulative update affecting SSD's.

    1

    Right click your Start Button and open Disk Management.

    Expand the bottom pane in that utility so all drives are visible in there, please provide a screenshot of that window.

    2

    Right click your Start button and open Device manager.

    Expand the Disk Drives section..

    Please provide a screenshot of that full window.

  2. DaveM121 764.9K Reputation points Independent Advisor
    2025-08-22T10:46:37.53+00:00

    Thank you for the screenshots, Windows is not seeing that drive anywhere, boot your system into BIOS, in the system configuration section, are you able to see the second drive listed there?

  3. DaveM121 764.9K Reputation points Independent Advisor
    2025-08-22T11:08:58.87+00:00

    If that drive is also not appearing in BIOS, even if you swap ports, that SSD has failed, how old is that SSD?

  4. DaveM121 764.9K Reputation points Independent Advisor
    2025-08-22T11:41:18.59+00:00

    Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed

    If the drive still does not appear in BIOS, really the only option would be to take the SSD to a PC Shop to have it tested.

  5. mojtaba mobasheri 0 Reputation points
    2025-08-26T19:31:04.3633333+00:00

    A tip is to take out our SSD and put in a 'ssd enclosure' and connect it to a different PC that does not have KB5057056, KB5063878 updates installed. See if your ssd shows up.

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