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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 64%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Greetings!
I'm Tin, sorry to hear that you're experiencing Internet issue. No worries, I'll do my best to help you.
May I know when did the issue start? Is there any changes made before you got this issue?
Please send the make and model of your device. (Please press Windows key + R and type msinfo32 and hit enter, look for system model)
Please check and follow the steps below:
- Please shutdown your laptop and wait for at least 5 minutes before turning it on. Please check if the issue persists.
- Reset the Network
Please click start menu and type Command Prompt
Kindly right click on it
Please select run as administrator
Please copy and paste the command below and hit enter.
netsh winsock reset
netsh interface ipv4 reset
netsh interface ipv6 reset
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
ipconfig /release
ipconfig /flushdns
ipconfig /renew
Please wait for it to finish, restart your device and check if the issue still persists.
Please let me know the result. I'll be happy to assist you all the way until it's resolved.
Thank you,
Tin L