Teams app not updating and refreshing

Hi @Enrico Melani 

Thank you for reaching out and sharing the issue you're experiencing with the Microsoft Teams mobile app. 

Based on your description, it sounds like the app may be encountering issues with background syncing or cached data. Below are a few steps that typically resolve this behavior: 

For Android: 

1. Clear App Cache 
   • Go to Settings > Apps > Microsoft Teams > Storage 
   • Tap Clear Cache (avoid "Clear Data" unless necessary) 
2. Enable Background Activity 
   • Settings > Apps > Teams > Battery → Set to Unrestricted 
   • Settings > Apps > Teams > Mobile Data & Wi-Fi → Enable Background Data 
3. Update the App 
   • Open the Google Play Store, search for Microsoft Teams, and tap Update if available. 
   • If you're already using the latest version of the app, the Open button should appear. 

For iOS: 

1. Enable Background App Refresh 
   • Go to Settings > General > Background App Refresh 
   • Ensure it's enabled for Microsoft Teams 
2. Allow Cellular Data 
   • Go to Settings > Cellular > Show All and ensure Teams is enabled 
3. Update or Reinstall the App 
   • Visit the App Store, search for Microsoft Teams, and tap Update 
   • If the issue persists, try uninstalling and reinstalling the app 

Thank you for your patience and understanding. Please don't hesitate to reach out again if you need any other help. 

Best regards, 

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Good day @Enrico Melani  

Hope things are running smoothly on your end. 

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help. 

We want to make sure everything is working as expected and that your experience remains uninterrupted. 

Thank you for your patience and understanding throughout the troubleshooting process.  

I look forward to hearing from you soon. 

As other users will also search information in this community, please click "Accept Answer" and kindly upvote, your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.     

I appreciate your kind words.   

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Hi @Enrico Melani  

I hope you are having a great day. 

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.  

If you have any further questions, feel free to tag me in your reply so I can assist you directly. 

Looking forward to your update. 

As other users will also search information in this community, please click "Accept Answer" and kindly upvote, your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.     

I appreciate your kind words.   

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