Hotmail account locked after hack – recovery form rejected, no response

I’m writing on behalf of my daughter, whose Hotmail account kristinefroseth9[at]hotmail[dot]com was recently locked after being compromised. The account was accessed using a password likely exposed in a data leak. She was able to regain access temporarily, change the password, and enable 2FA. She also added my Gmail address (which I’m posting from) as the alternate email.

A few days later, the account was locked due to suspicious activity. Since then, she has not been able to verify her identity, as the password, phone, and recovery email are no longer accepted.

She has submitted the recovery form multiple times with:

Former passwords

Frequently contacted email addresses

Subject lines of sent emails

The account has been accessed this year from the U.S., Denmark, and most recently Czech Republic (shortly after the breach).

She has not received any response from Microsoft after submitting the forms.

We are asking that this case be escalated to human review. We can provide additional verification if needed.

Thank you.