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Andrea Morleyy 0 Reputation points
2025-08-22T23:04:21.1+00:00

Son cannot access his PC it’s asking to put a PIN number in, we don’t no the pin when we press forgotten pin it takes us right back o enter pin

Windows for home | Other | Security and privacy
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  1. Sumit D - IA 134.6K Reputation points Independent Advisor
    2025-08-22T23:39:35.8233333+00:00

    Hi,

    I'm Sumit, here to help with your query on the Microsoft Q&A forums.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    Did you setup your PIN previously?

    I can suggest try clearing TPM, which stores hashes for the PIN, hoping it works.

    Please open the Windows Recovery environment using either of the steps below:

    On the Lock Screen, Press and hold the Shift key. Then, click the restart button on the lock screen located at the bottom right situated in the Power menu, to open the Windows Recovery options.

    If you cannot reach the Lock screen or start your computer, restart your PC two times when the boot screen is shown. If your PC has no restart button, press and hold the Power button until the computer shuts down. Do this twice.

    Select UEFI Firmware Settings.

    Choose Security>Look for Intel PTT/Security chip option in the firmware Settings.

    Clear the same and save the changes.

    Good luck!

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