Multiple files not downloading in OneDrive

Hi MKH,
Thanks for raising this issue. This behavior has been reported by several users across Microsoft Learn and Tech Community forums. It appears to be related to how OneDrive dynamically packages multiple files into a ZIP for download, which can sometimes fail due to service-side limitations or browser-related issues.

Recommended Workarounds

Zip Files Before Uploading

Instead of downloading multiple files directly:

Compress the files into a .zip archive locally.

Upload the .zip file to OneDrive.

Share or download the .zip file directly.

Use “Add Shortcut to OneDrive”

From Tech Community:

Right-click the folder you want to download.

Select “Add Shortcut to OneDrive.”

Go to your OneDrive, right-click the shortcut, and select “Download.”

Create a Temporary Folder

Another workaround:

Create a new folder in OneDrive.

Copy the files or folder you want to download into this new folder.

Download the new folder instead.

Useful Links: https://learn.microsoft.com/en-us/answers/questions/5289441/cant-download-a-onedrive-folder-or-multiple-files

https://techcommunity.microsoft.com/discussions/onedriveforbusiness/shared-links-not-downloading-for-others-just-gives-error-text-files/4058156

Let us know if any of these solutions work for you, or if you need help applying them. We're here to assist!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment” I’m here to assist!

Best,
Carl