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Hi, good day!
When was the last time it worked properly?
Have you made any changes to your computer recently?
Please let me know if you have tried the methods below.
- Run the Troubleshooter
From Sound Icon
Right-click on the Speaker/Headphone icon in the taskbar of your PC.
Select "Troubleshoot sound problems"
- Please try to run SFC and DISM to check for any system errors and corrupted files.
- Open Device Manager
Click View > Show hidden devices
Expand the Sound, video and game controllers
Find the Intel High-Definition audio driver in the list
Right click it and select Update
Click "Browse my computer for driver software"
Select "Let me pick from a list of available drivers on my computer"
Make sure to put a check mark "Show compatible hardware"
Select an older driver from the list
Click Next then Restart your computer
If the issue persists, what is the exact model of your ASUS laptop?
Press Start then search System Information. Please take a screenshot of the resulting window and post it in your next response. Note: Don't include any personal information and sensitive data as Microsoft Q&A is a public forum.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.