Outlook Address Book Entries do no appear when I open the Adress Book

Which type of email account are you using? Is it Office 365 Exchange Online or any other ISP account, such as IMAP/POP?

How did you set up your email account on Outlook desktop client via automatic Exchange or manually, such as IMAP/POP?

Hi @Mark S Gilliland

Thank you for posting question in Microsoft Q&A.

According to this issue, I also have the same question as NoOneCan above.

Is it possible if you could try to create a new Outlook profile and sign-in again with your account to see if the issue still persists?

Reference: https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d

I am looking forward to your update.

Please understand that our initial response may not always resolve the issue immediately. However, with your further updates and more detailed information, we can work together to find a resolution. 

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Hi Mark S. Gilland,

Welcome to Microsoft Q&A Forum!

Have a good day and I hope you're doing well!

Thank you for reaching out and sharing the details of your issue with Outlook in Office Home and Business 2019. I completely understand how frustrating it must be having your Address Book entries disappear when you open it, especially after they've been there through previous installations, while the auto-complete still works fine. It's irritating when something that should be straightforward suddenly becomes a hassle, and I appreciate you taking the time to explain it so clearly. We're here to help resolve this! 

From what you've described, this sounds like a common issue that can occur after reinstalling Office, where the Address Book doesn't fully sync or load the existing contacts (possibly due to profile settings or cached data not aligning properly). The good news is that it's often fixable with a few straightforward steps. Let's try repairing your Office installation first, as this can resolve many configuration glitches. If that doesn't do the trick, we can move on to creating a new Outlook profile, which often refreshes everything without losing your data. 

Repair Your Office Installation: This is a quick and safe way to fix potential corruption in the software. Please follow these steps carefully: 

1. Close Outlook completely (make sure it's not running in the background check Task Manager if needed). 

2. Press Windows + R on your keyboard, type appwiz.cpl, and press Enter to open the Programs and Features window. 

3. Locate Microsoft Office in the list, right-click it, and select Change. 

4. Choose Quick Repair and click Repair. Wait for the process to finish (it might take a few minutes). 

5. If the issue persists, repeat the steps and select Online Repair (this requires an internet connection and may take longer, but it's more thorough). 

After the repair, restart your computer and open Outlook to check if the Address Book entries now appear or not. 

If Needed, Create a New Outlook Profile: If the repair doesn't resolve it, let's create a fresh Outlook profile. This won't delete your emails or contacts. It's like giving Outlook a clean slate while keeping your data intact. We'll do this through the Control Panel for precision. Here's how, step by step: 

1. Close Outlook if it's open. 

2. Open the Control Panel on your Windows computer 

3. In the Control Panel, select "User Accounts" or search for "Mail" in the search box at the top right. 

4. Click on "Mail (Microsoft Outlook)". This will open the Mail Setup window. 

5. In the Mail Setup window, click on "Show Profiles"  

. 

6. You'll see a list of your existing profiles (there might be one called "Outlook" or similar). Click "Remove" the old accounts and then "Add" to create a new one. 

7. Now, set up your email account in this new profile: Follow the prompts to add your email address, password, and any other details (just like when you first set up Outlook). If it's an Exchange or Outlook.com account, it should auto-configure. 

8. Once added, go back to the Profiles list, select your new profile as the default (click "Always use this profile" and choose the new one from the dropdown). 

9. Click Apply and OK to save changes. 

10. Restart Outlook. It should now open with the new profile. Check the Address Book to see if your entries appear. 

If these steps resolve the issue, great! If not, or if you run into any errors along the way, please reply to this email with more details like screenshots of what you see, any error messages or What type of email account you're using (e.g., Exchange, Outlook.com, Gmail, POP/IMAP, or something else). I'll guide you further or escalate this to our advanced support team. We're committed to getting this sorted out for you quickly. 

Thank you again for your patience. I know how disruptive these tech hiccups can be, and I appreciate you working with us on this. I hope this information is somewhat helpful to you. 

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