The licensee needs to invite other users. See this MS article:
Share your Microsoft 365 Family subscription https://support.microsoft.com/en-us/office/share-your-microsoft-365-family-subscription-b389b9ce-3ae3-4a82-9017-39d79972fcba
Microsoft 365 Family subscription not recognized on new Mac
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 8%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
玖 王
0
Reputation points
Hello,
I have a Microsoft 365 Family subscription, which I’ve been using on one Windows PC and one Mac without any problems.
Recently, I bought a new Mac and tried to sign in with my Microsoft 365 account to use Office apps. However, I received the message: “No Microsoft 365 subscription found.”
I double-checked on the Microsoft website, and my subscription is active. On this new Mac, I can also sign in to OneDrive with the same account, and I see that I have 1TB of storage available — which I think should only be possible with the subscription.
It seems that my account is recognized correctly for OneDrive, but not for Office apps. I’m not sure what’s going wrong. Could anyone please help me resolve this issue? Thank you in advance!
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
4 answers
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Bob Jones AKA CyberTaz MVP 425.8K Reputation points2025-08-23T13:55:50.0266667+00:00 -
玖 王 0 Reputation points
2025-08-23T08:35:03.09+00:00 To make it clearer, I’ve attached a screenshot of my subscription details from the Microsoft account page.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 92%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Aymeric-B 19,735 Reputation points Independent Advisor2025-08-23T09:15:06.8133333+00:00 Hello !
Did you use the "Install" button on https://account.microsoft.com/services page to install Microsoft 365 ? Or did you use an old install of Office ?
Try to completely uninstall Office for Mac by following this tutorial : https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3 and https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0 .
Once done, install Office again by using the link in the https://account.microsoft.com/services dashboard (as shown in your second screenshot).
Let me know if you have any other question !
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玖 王 0 Reputation points
2025-08-24T12:38:34.4566667+00:00 Hello, thank you for your suggestion.
I followed the steps exactly as you described:
I completely uninstalled Office for Mac using the tutorial you shared.
I reinstalled Office from the Install button on the account.microsoft.com/services page.
Unfortunately, I still get the same issue on my new Mac — when I sign in, it shows “No Microsoft 365 subscription found.”
Do you have any other suggestions on what I can try next?
Thank you again for your help!
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Stefan Blom 310.3K Reputation points MVP Volunteer Moderator2025-08-23T14:04:52.4166667+00:00 Sign in to your Microsoft account at https://account.microsoft.com/services and check which Microsoft subscription product is associated with your account. You can only install products that you are paying for.
As Bob suggested, if this is a shared subscription, the person who "owns" the license must invite other users to share it, so that they can install and activate Office using their accounts.
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玖 王 0 Reputation points
2025-08-24T12:10:09.3533333+00:00 Thank you for your reply.
Yes, my Microsoft 365 Family subscription is shared with me by the family organizer. I can confirm that my account has been properly added, because:
On my Windows PC, I can sign in with my account and use Word, Excel, PowerPoint, etc. without any issue.
On my old Mac, I was also able to sign in and use the Office apps normally.
On my new Mac, however, whenever I sign in to Office, it shows “No Microsoft 365 subscription found”.
At the same time, on this new Mac, I can successfully sign in to OneDrive with the same account, and the 1TB storage is available. So the subscription is clearly recognized for OneDrive, but not for Office apps.
Do you have any suggestions for how I can fix this problem on the new Mac?
Thanks again for your help!
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Stefan Blom 310.3K Reputation points MVP Volunteer Moderator
2025-08-24T14:50:59.3933333+00:00 Thanks for the follow-up. What is different about the Mac where the install fails? Which version of MacOS is it running?
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