My admin role is gone! I am afraid our team got hacked!

Question

My admin role is gone! I am afraid our team got hacked!

Thinh Nguyen 0

Long story short: our team has two admins—myself and a friend. However, my friend left the company three years ago. We kept his account active out of respect (as a founding member) and because we’re still using his OneDrive for storage.

Today, I noticed the Admin panel icon disappeared from my PC. On my Mac, the icon is still visible, but all pages load blank. I can still see the payment method, which confirms it’s charged to my credit card.

At this point, I’m not sure what to do and urgently need help!

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Answer 1

Henry-N 1,675 Microsoft External Staff Moderator

Hi @Thinh Nguyen,

Thank you for posting your question in the Microsoft Q&A forum.

Regarding that you don't see the admin panel icon on your computer . I’d like to ask a few quick questions to better understand your situation and assist you more effectively:

1.Do you still have access to your admin account?

2.You mentioned having two admin accounts. Are both accounts affected, or is one still functioning normally?

3.When you access the Microsoft 365 Admin Center, do you see any unusual behavior or error messages? If so, could you describe them or share a screenshot (please make sure to hide any sensitive information)?

4.Have there been any recent changes to your organization’s security settings or user roles? For example, did someone else recently gain admin access?

5.Have you checked the audit logs or security reports in Microsoft 365 to see if there are any suspicious activities?

You could refer to this article :Search the audit log | Microsoft Learn

I'm truly sorry for the inconvenience you've encountered. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.

I really appreciate your patience, and I’m here to help. Looking forward to your response!

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Thinh Nguyen 0 Reputation points

2025-08-23T10:25:31.8233333+00:00
Hi Henry

Thanks for your answers:

I can still load this site: https://admin.cloud.microsoft but all pages are blank.

There are two admin accounts. What I am afraid is someone has gotten into the other account and change my admin privilege. My friend said they did not remember the password and cannot get in the other account either.

Let me give you some screenshots. Like I said, most pages are blank but the payment method. My card is still in there

No, nothing has changed in terms of admin role

No but let me get back to you on that later

Thanks for you help.
Henry-N 1,675 Reputation points Microsoft External Staff Moderator

2025-08-23T11:21:10.8833333+00:00

Hi @Thinh Nguyen,

Thank you for replying, I really appreciate the information that you have given me.

In this situation, I recommend submitting a support request. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

If you're the only admin then in this situation, the Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts.

Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.

For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

Sometimes, Microsoft Data Protection team may experience high demand, which could delay response times. If you encounter any issues or receive updates regarding your case, feel free to share them here.

Thank you again for your time and understanding. If there’s anything else I can assist you with, please don’t hesitate to let me know. I’m here to help.

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Henry-N 1,675 Reputation points Microsoft External Staff Moderator

2025-08-26T07:54:09.7+00:00

Hi @Thinh Nguyen,

I hope you're doing well. I just wanted to follow up and see if you’ve had a chance to review my previous reply. If possible, it would be incredibly helpful if you could share a bit more detailed update of the issue. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.

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Henry-N 1,675 Reputation points Microsoft External Staff Moderator

2025-08-27T10:56:52.93+00:00

Hi @Thinh Nguyen,

I hope this message finds you well.

This is my second follow up to check in and see if your issue has been resolved. I truly want to make sure your experience is as smooth and positive as possible. If you're still facing challenges or if any new issues have come up, please feel free to share more details about where you're currently stuck. I’m here and happy to help further.

While I wait for your response, I’ll continue monitoring other questions in the forum to ensure everyone receives timely support. If you have any additional questions, you’re very welcome to tag my name in your reply so I can assist you promptly and personally.

Looking forward to hearing from you soon.

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My admin role is gone! I am afraid our team got hacked!

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