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I know many people have this problem as well when trying to enable IMAP in the Outlook Web settings.
I've tried many differents browsers, Google Chrome, Firefox, Safari, Edge, Opera in all ways I could (fresh install, incognito/private mode, different devices/operating systems, extensions/addons disabled). Nothing works, the problem still persist, Save button doesn't disappear as expected when a setting is saved.
Now don't tell me my account is new and needs time to be fully provisioned. Nah, I tried with both new and old accounts (few months to few years old).
So, any solutions, please?
Lots of reports. No solutions.
IMAP setting won't stay enabled on outlook.com account
https://learn.microsoft.com/en-us/answers/questions/5531331/imap-setting-wont-stay-enabled-on-outlook-com-acco
outlook imap can not be enabled
https://learn.microsoft.com/en-us/answers/questions/5530273/outlook-imap-can-not-be-enabled-on-web-setting-the
The IMAP setting of my outlook account could not be changed
https://learn.microsoft.com/en-us/answers/questions/2238538/the-imap-setting-of-my-outlook-account-could-not-b
The "Let devices use IMAP" option cannot be saved.
https://learn.microsoft.com/en-us/answers/questions/5531825/under-settings-forwarding-and-imap-the-let-devices
I also verified using a Personal (free) account which I had previously set to IMAP Enabled. But now it will not let me turn it off. So it does not appear to have any relation to account settings, browser, etc.
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Hi,
Nice to meet you! My name is Randy and I'm an independent advisor.
Hi David, If Outlook Web won’t save IMAP or forwarding settings, first check if your account is a work/school one since admins can block these options, while personal Outlook.com accounts should allow them, if that’s not the issue, try enabling IMAP or forwarding through the Outlook desktop or mobile app instead of the web.
Best regards,
Hi Randy,
Thank you for your time.
Could you please let me know where is that option located in the desktop or mobile app? Because I can't find it.
Hi David,
Upon double checking on this, In the Outlook desktop app, you can check IMAP settings by going to File > Account Settings > Account Settings > Change > More Settings > Advanced, while the mobile app doesn’t let you toggle IMAP directly, it just uses what’s already enabled on the server; forwarding rules usually need to be set up in Outlook Web.
Kind regards,