Microsoft Teams during call voice like robot

Hi @Antash Javed,

Thank you for posting your question on Microsoft Q&A Community. We're happy to help you with your concern.

To help us better understand and troubleshoot the robotic/distorted voice problem, could you please clarify a few points:

1/ Are you using a wired or wireless connection during these calls?

Have you noticed any network instability or high latency during the affected calls?

2/ Is the Poly Trio device running the latest firmware?

Are you using it in USB mode, SIP mode, or via Teams Rooms integration?

3/ Does the issue occur only with Teams calls, or also with other platforms (e.g., Zoom, Webex)?

Is it affecting all participants using the Poly Trio, or just specific individuals?

4/ Are there any noticeable patterns (such as specific rooms, times of day, or call types) when the issue occurs?

5/ Are you using any external microphones, speakers, or audio processors with the Poly Trio?

Once we have this information, we’ll be in a better position to guide you through targeted troubleshooting steps.

Looking forward to your reply.

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