My new 365 not showing up

Hi there, this is Marc. Thanks for reaching out to the community.

If your Microsoft 365 subscription isn’t showing in your account, make sure you’re signed into the correct Microsoft account at https://account.microsoft.com/services since subscriptions only appear under the account they were redeemed on. If your PC came with 365 pre-installed, you may need to redeem the product key at https://redeem.microsoft.com before it shows up.

You can also run the Microsoft Support and Recovery Assistant (SARA) tool, which helps detect and fix common activation or account issues: https://aka.ms/SaRA-OfficeActivation. After running it, check in Word or Excel under File > Account to see if your subscription is recognized. If not, contact your PC retailer or check your digital order history to confirm the activation details.

Best regards,

Did you purchase your subscription directly from Microsoft? In that case, you should see it in your Microsoft account and you can install using the account.

On the other hand, if you got a prepaid one year subscription via the retailer or PC manufacturer, the steps required to set up the subscription may be different.

I am having the same issue. I purchased the bundle which included Adobe Actobat. Acrobat installed fine and can launch. Office seemed to install and I see it in the program list, but cannot launch it. I had the 2019 version which I had purchased and I uninstalled it, but it keeps popping up. How do I run the new one?