Surface Pro freezes at Windows startup

Michael Fuller 0 Reputation points
2025-08-23T20:29:00.9466667+00:00

I have a Windows Surface Pro 8 that stopped responding just after entering Windows Desktop. I have sent the machine in for Warranty repair twice and it has been returned in the same condition both times. I have tried a fresh Windows 11 installed with no success. The machine will work in the diagnostic troubleshooting menu for 10s of minutes with no issues and it will stay on for a couple of hours when reinstalling Windows, however, if I boot into Windows, the machine will lockup on the login screen or just after Desktop finishing loading. I’m stumped. Any suggestions on how to proceed?

Surface | Surface Pro | Performance and maintenance
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