my laptop camera not working

Question

my laptop camera not working

bhushan thombare 0

my lapptop camera not working properly showing trouble shoot plz help me i have urgent work

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Answer 1

Dear @bhushan thombare,

Good day! Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. To help you with the issue, we need more specific information from you:

Could you provide a screenshot of your issue?

In the meantime, kindly try these following steps:

Check Camera Permissions

Make sure Teams has permission to use your camera:

Go to Settings > Privacy & security > Camera.
Ensure Camera access is turned on.
Make sure Microsoft Teams is allowed to use the camera.

Select the Correct Camera in Teams

Open Teams.
Click three dot next to your profile picture > Settings > Devices.
Under Camera, choose the correct device from the dropdown.
Check the preview to confirm it's working.

Close Conflicting Apps

Apps like Zoom, Skype, or OBS can block camera access.

Close all other video apps.
Restart Teams.

Restart Teams and Your Laptop

Quit Teams completely (right-click the icon in the system tray > Quit).
Restart your laptop.

Update Camera Drivers

Go to your laptop manufacturer's website.
Download and install the latest camera drivers.

Clear the Teams client cache

Classic Team

Go to Windows + R.
Enter %appdata%\Microsoft\Teams > OK.
Delete all files and folders in the directory.
Restart Teams.

New Team

Method 1: Reset the App

Select Settings > Apps
Under the app > installed apps, select Microsoft Teams.
More options button (...) Reset > Advanced Options on the right
Restart Teams.

Method 2: Delete Files

Go to Windows + R.
Enter %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams > Verify
Delete all files and folders in the directory.
Restart Teams.

Here is a reference: Clear Teams client cache - Microsoft Teams | Microsoft Learn

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Huy-K 2,790 Reputation points Microsoft External Staff Moderator

2025-08-25T23:52:56.9766667+00:00

Dear @bhushan thombare,

We hope you're doing well.

We just wanted to follow up and see if the steps we provided helped the issue you were facing.

We haven’t heard back from you yet, and we want to make sure everything is working smoothly on your end. If you’re still experiencing any difficulties or have any questions, please don’t hesitate to reach out—we’re here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Huy-K 2,790 Reputation points Microsoft External Staff Moderator

2025-08-27T00:32:22.8366667+00:00

Dear @bhushan thombare,
We hope this message finds you well.

This is our second follow-up to ensure that your issue has been resolved. Our goal is to make your experience as smooth and seamless as possible. If the issue persists or if you encounter any new challenges, we kindly ask that you share more details about the steps you are currently taking. We are always happy to assist whenever needed.

While we await your response, we will continue monitoring other customer inquiries on the forum to provide support where needed. Should you have any further questions or updates, please feel free to tag @Huy-K in your reply so we can respond promptly and thoroughly.

We look forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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