troubleshoot in laptop camera

Dear @bhushan thombare,

Good day! Welcome to Q&A forum!

To understand the situation better and provide you with the most suitable support, could you confirm the following information:

• What device are you using (Windows, MacOS, iOS, Android)?
• Is the camera built-in or external (USB/webcam)?
• Is the camera working in other apps (e.g., Zoom, Google Meet, Camera app)?
• What exactly happens when you try to use the camera in Teams? (e.g., black screen, frozen image, error message)
• Is the issue happening in all meetings or just specific ones?
• What version of Teams and operating system are you using? Are your Teams app and operating system up to date? Are you using Teams through a browser or the desktop app?
• Are you part of a school or organization that manages devices centrally (e.g., admin restrictions)?

Your confirmation would be very helpful!

In the meantime, kindly try the following suggestions to check what might have caused the issue:

• Check the camera permissions: Please ensure Teams is allowed to access your camera
  • For Windows: Go to Settings > Privacy & security > Camera
  • For MacOS: Go to System Preferences > Security & Privacy > Camera
• Test in another app
  • Open the Camera app or another video app to confirm the camera works outside Teams
• Verify Teams Camera settings
  • In Teams, go to Settings > Devices > Camera and check if the correct camera is selected
  • Also Make a test call there to check if it's working well
  • 
• Quit Teams completely and restart your device
• Update Teams and the operating system to the latest version
• Test on Teams web
  • Please go to https://teams.microsoft.com/ and check if the camera works there (please allow the browser to access your camera)

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!

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