Unable to Access Copilot in Excel

Question

Unable to Access Copilot in Excel

Akbany, Adnan 0

Experiencing issues accessing Copilot in Excel while using a university subscription that is currently active. Is there a way to resolve this access problem?

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Answer 1

Dear @Akbany, Adnan,

Good day! Thank you for posting your question in the Microsoft Q&A forum. We apologize for any inconvenience you may encounter when using our services/ products. To help you with the issue, we need more specific information from you:

Could you provide your Microsoft license?
Go to My account > Subscriptions

Copilot in Excel is not included by default in all Microsoft 365 university plans. You must be assigned one of the following licenses:

Microsoft 365 A3
Microsoft 365 A5
Office 365 A3
Office 365 A5

These licenses are eligible for Copilot access to use Copilot in Excel under a university or education subscription.

Here is a reference: Updates on Copilot eligibility for Education customers | Microsoft Community Hub

In the meantime, kindly try these following steps:

Refresh Your License

If you meet the licensing requirements but still don’t see Copilot:

Open Excel
Go to File > Account > Update License
Restart Excel after updating.

Check your privacy settings

Open any Microsoft 365 application (such as Word, Excel, or PowerPoint).
Select File > Account
Under Account Privacy > Manage Settings

There are two settings here that can cause Copilot to not appear in your Microsoft 365 apps. First confirm that Experiences that analyze your content is turned on. Then scroll down and make sure that All connected experiences are turned on.

Here is a reference: How to find and enable missing Copilot button in Microsoft 365 apps - Microsoft Support

Use Web Versions as a Temporary Solution

If desktop access is blocked due to licensing or channel issues, you can still use Copilot in Excel via the web version.

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Huy-K 2,790 Reputation points Microsoft External Staff Moderator

2025-08-25T23:53:47.4033333+00:00

Dear @Akbany, Adnan,

We hope you're doing well.

We just wanted to follow up and see if the steps we provided helped the issue you were facing.

We haven’t heard back from you yet, and we want to make sure everything is working smoothly on your end. If you’re still experiencing any difficulties or have any questions, please don’t hesitate to reach out—we’re here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Huy-K 2,790 Reputation points Microsoft External Staff Moderator

2025-08-27T00:31:53.8566667+00:00

Dear @Akbany, Adnan,
We hope this message finds you well.

This is our second follow-up to ensure that your issue has been resolved. Our goal is to make your experience as smooth and seamless as possible. If the issue persists or if you encounter any new challenges, we kindly ask that you share more details about the steps you are currently taking. We are always happy to assist whenever needed.

While we await your response, we will continue monitoring other customer inquiries on the forum to provide support where needed. Should you have any further questions or updates, please feel free to tag @Huy-K in your reply so we can respond promptly and thoroughly.

We look forward to hearing from you soon.

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Unable to Access Copilot in Excel

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