Hi @The Owl
Welcome to Q&A Forum!
Thank you for sharing the detailed information about the persistent freezing during Teams and Zoom meetings. I understand how critical smooth communication is for your business, and I appreciate the steps you’ve already taken. Based on your description and Microsoft’s best practices, please try these further solutions to check if there are any improvements:
- Kindly ensure macOS, Teams, and GPU drivers are fully updated.
- If VPN is required, configure split tunneling so Teams traffic bypasses the VPN. For reference: learn.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-vpn-securing-teams?view=o365-worldwide
- Even strong Wi-Fi can introduce jitter; consider switching to Wired Ethernet, which is more stable.
If the issue persists, to ensure that your problem is dealt with in a timely manner, this issue may need to be investigated from backend team.
Hence, please create a support ticket from Microsoft 365 Admin Center>Support>Help & Support or raise support ticket from admin.microsoft.com/#/support/requests
The support team over there has higher permission than us to investigate the issue, which would be a more efficient way in handling the case for you.
For reference: Get support | Microsoft Docs
Thanks for your patience and understanding so far. Please let me know if there are any updates.
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