Restoring user access to resources after migration from expired ActionPack to Azure Sponsorship

Question

Restoring user access to resources after migration from expired ActionPack to Azure Sponsorship

Rita Rapoport 0

Only the user who performed migration from expired ActionPack to Azure Sponsorship is able to view Azure resources in the portal. Please help authorizing user access.

Naveena Patlolla 5,365 Reputation points Microsoft External Staff Moderator

2025-08-25T01:08:59.13+00:00

Hi Rita Rapoport
When you transfer billing ownership of your subscription to an account in another Microsoft Entra tenant, you can move the subscription to the new account's tenant. If you do so, all users, groups, or service principals that had Azure role assignments to manage subscriptions and its resources lose their access. Only the user in the new account who accepts your transfer request has access to manage the resources. The new owner must manually add these users to the subscription to provide access to the user who lost it. For more information, see below Transfer an Azure subscription to a different Microsoft Entra directory.

Reference link:

https://learn.microsoft.com/en-us/azure/role-based-access-control/transfer-subscription#step-1-prepare-for-the-transfer

Please let me know if you face any challenge here, I can help you to resolve this issue further

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Rita Rapoport 0 Reputation points

2025-08-25T14:22:28.3833333+00:00

To clarify: all resources were transferred from expired ActionPack subscription to a Partner Success Core Benefits subscription. Microsoft Entra tenant remains the same. I can't add access to Azure resources for additional users who had access to them before the move. Thank you for your help!
Rita Rapoport 0 Reputation points

2025-08-27T19:48:00.1766667+00:00

That worked. Thank you!
Naveena Patlolla 5,365 Reputation points Microsoft External Staff Moderator

2025-08-28T01:40:08.4266667+00:00

Hi Rita Rapoport
I have converted comment into an answer. Kindly, please "Accept the Answer"
Thankyou
Naveena Patlolla 5,365 Reputation points Microsoft External Staff Moderator

2025-08-29T01:35:31.37+00:00

Hi Rita Rapoport
Please take a moment to "Accept the Answer" if the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

1 answer

Your answer

Naveena Patlolla 5,365 Reputation points Microsoft External Staff Moderator

2025-08-25T01:08:59.13+00:00

Hi Rita Rapoport
When you transfer billing ownership of your subscription to an account in another Microsoft Entra tenant, you can move the subscription to the new account's tenant. If you do so, all users, groups, or service principals that had Azure role assignments to manage subscriptions and its resources lose their access. Only the user in the new account who accepts your transfer request has access to manage the resources. The new owner must manually add these users to the subscription to provide access to the user who lost it. For more information, see below Transfer an Azure subscription to a different Microsoft Entra directory.

Reference link:

https://learn.microsoft.com/en-us/azure/role-based-access-control/transfer-subscription#step-1-prepare-for-the-transfer

Please let me know if you face any challenge here, I can help you to resolve this issue further

If the comment was helpful, please click "Upvote"
Rita Rapoport 0 Reputation points

2025-08-25T14:22:28.3833333+00:00

To clarify: all resources were transferred from expired ActionPack subscription to a Partner Success Core Benefits subscription. Microsoft Entra tenant remains the same. I can't add access to Azure resources for additional users who had access to them before the move. Thank you for your help!
Rita Rapoport 0 Reputation points

2025-08-27T19:48:00.1766667+00:00

That worked. Thank you!
Naveena Patlolla 5,365 Reputation points Microsoft External Staff Moderator

2025-08-28T01:40:08.4266667+00:00

Hi Rita Rapoport
I have converted comment into an answer. Kindly, please "Accept the Answer"
Thankyou
Naveena Patlolla 5,365 Reputation points Microsoft External Staff Moderator

2025-08-29T01:35:31.37+00:00

Hi Rita Rapoport
Please take a moment to "Accept the Answer" if the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Answer 1

Hi Rita Rapoport

Go to subscription and check your access. If you are a Global administrator, go to Microsoft Entra ID > Manage > Properties and under Access management for Azure resources, set the toggle to Yes. User's image
Reference link:
https://learn.microsoft.com/en-us/azure/role-based-access-control/elevate-access-global-admin?tabs=azure-portal%2Centra-audit-logs#step-1-elevate-access-for-a-global-administrator
Please let me know if you face any challenge here, I can help you to resolve this issue further

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Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

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Restoring user access to resources after migration from expired ActionPack to Azure Sponsorship

1 answer

Your answer