How can I open my laptop

Hi, good day!

I'll be asking a few questions so I can have a better idea what solutions to provide.

• When was the last time it worked properly?
• Have you made any changes to your computer recently?
• Are you using a Local or Microsoft Account?
• Did you successfully change or reset your password? https://support.microsoft.com/en-us/windows/change-or-reset-your-password-in-windows-8271d17c-9f9e-443f-835a-8318c8f68b9c

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.

Hi,

It was working fine yesterday morning. After lunch I turned it back on and the initial picture opened, I pressed enter to bring up the sign in. When I clicked on the sign in box I got "the users password must be changed before signing in. Everything I have typed in is denied.

I have not made any changes to the computer. I have only had it a couple of months.

I don't know what you mean by a local or microsoft account.

I have not been able to successfully change or reset the password.