Hi Randy C,
I'm Hendrix, here to help with your query on the Microsoft Q&A forums.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
The first step you should do is to check if your system has bluetooth hardware.
- Open Device Manager → Look for a “Bluetooth” category or any “Unknown device”
- If nothing appears, your system likely lacks Bluetooth hardware
- Confirm your motherboard model (printed on the board or in System Information) and check its specs for Bluetooth support
- If your motherboard lacks Bluetooth, the easiest solution is a USB Bluetooth dongle
Here are the troubleshooting steps you can kindly follow:
1 - Install the Correct Driver
If your motherboard supports Bluetooth, download the driver from the manufacturer’s official support page (e.g., ASUS, MSI, Gigabyte, ASRock).
2 - Run Windows Troubleshooter
- Press Win + I → System → Troubleshoot → Other troubleshooters → Run Bluetooth troubleshooter.
- This can fix common pairing and driver issues automatically.
To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.
Warm regards,
Hendrix Vu | Microsoft Q&A Support Specialist