Missing Teams Meeting Link Option on Mac After Update

Question

Missing Teams Meeting Link Option on Mac After Update

Lumi Chen 0

After updating Microsoft Teams, the option to create or join a Teams online meeting no longer appears on either the Web or App version. I’ve confirmed that the version is the latest (25212.2404), and I’m using a Mac with an M2 chip, running macOS Sequoia 15.6. Other colleagues who are also using Macs do see the option.

Please help me resolve this issue? Thank you.

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My colleague interface

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Sunil Virk 0 Reputation points

2025-08-28T15:45:51.1+00:00

We’re experiencing the same behaviour across a subset of macOS (Apple silicon) users in new Outlook for Mac and Outlook on the web. Since late Aug 2025 (post-update, e.g. Teams 25212.2404), the Teams meeting option/toggle is missing or greyed; in OWA Settings → Calendar → Events and invitations the “Add online meeting to all meetings” control is disabled with no provider listed. For all affected users, meetings created directly in Microsoft Teams also lack a Join link—so this isn’t just an Outlook/OWA surface issue.

This does NOT appear policy-related: affected users are TeamsOnly; meeting policy is Global with AllowOutlookAddIn/AllowPrivateMeetingScheduling = True; Exchange mailbox is UserMailbox with DefaultOnlineMeetingProvider = TeamsForBusiness and OnlineMeetingsByDefaultEnabled = True; licences show Teams and Exchange Online provisioned (Success). No recent admin changes on our side.

Tried so far: reassign/“flip” meeting policies, re-write mailbox calendar defaults, toggle the Teams service plan off → save → on → save, full reinstalls of new Outlook & new Teams, cache resets, account re-add, and clean/incognito browser tests. Issue persists for this handful of users. Suspect a regression/bug after recent updates. Microsoft support ticket opened; happy to share any resolution here once we have it.

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Sunil Virk 0 Reputation points

2025-08-28T15:45:51.1+00:00

We’re experiencing the same behaviour across a subset of macOS (Apple silicon) users in new Outlook for Mac and Outlook on the web. Since late Aug 2025 (post-update, e.g. Teams 25212.2404), the Teams meeting option/toggle is missing or greyed; in OWA Settings → Calendar → Events and invitations the “Add online meeting to all meetings” control is disabled with no provider listed. For all affected users, meetings created directly in Microsoft Teams also lack a Join link—so this isn’t just an Outlook/OWA surface issue.

This does NOT appear policy-related: affected users are TeamsOnly; meeting policy is Global with AllowOutlookAddIn/AllowPrivateMeetingScheduling = True; Exchange mailbox is UserMailbox with DefaultOnlineMeetingProvider = TeamsForBusiness and OnlineMeetingsByDefaultEnabled = True; licences show Teams and Exchange Online provisioned (Success). No recent admin changes on our side.

Tried so far: reassign/“flip” meeting policies, re-write mailbox calendar defaults, toggle the Teams service plan off → save → on → save, full reinstalls of new Outlook & new Teams, cache resets, account re-add, and clean/incognito browser tests. Issue persists for this handful of users. Suspect a regression/bug after recent updates. Microsoft support ticket opened; happy to share any resolution here once we have it.

Answer 1

Jeanie H 2,645 Microsoft External Staff Moderator

Hi @Lumi Chen,

Thank you for posting your question in the Microsoft Q&A forum.

After reviewing the two images you sent, based on my understanding, I can see that "Meeting Options" and "Teams Meeting" button are missing. The "Meeting Options" button only appears after you've toggled the "Teams Meeting" button, so the core problem is that the primary button isn't showing up.

To help me understand this better, could you please check two things for me?

Go to Outlook on the web > Calendar > New Event. Do you see the "Teams Meeting" button there?

User's image

Before this issue started, did these buttons appear normally?

If you're missing these buttons on the desktop app, the web app, and Outlook on the web, it's very likely that a specific policy has been applied to your account.

This is a common issue when there's a change on the administrative side of the system. The best course of action is to contact your company's IT Admin. They have the access and permissions to check your account settings in the Teams Admin Center and can identify the root cause of the problem.

IT Admin can go to Teams Admin Center > Navigate to Meeting Policies > Meetings > Meeting policies.

They have to review Existing Policies. They’ll see a list of policies such as Global (Org-wide default) and any custom policies.

Click on the policy assigned to your account.

After that, they can go to Users in the Admin Center > Search for the user > Under Policies, assign the correct meeting policy that allows Teams meeting creation.

If I’ve misunderstood your situation, please feel free to clarify so I can assist you better. I truly want to support you in this case.

Looking forward to your response!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Lumi Chen 0 Reputation points

2025-08-25T06:59:20.9333333+00:00

Hi @Jeanie H

First, thank you for answering my question.

After checking my Outlook, I still don't see the "Teams Meeting" button.

I will contact our company’s IT administrator to see if they can help resolve the issue.
Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-25T23:43:56.66+00:00

Hi @Lumi Chen,

Thank you for your kind message.

Please help me update after contacting them, I still wait until that. Also, feel free to reach out again if you need further support. I'm happy to help!
Joshua Culverhouse 0 Reputation points

2025-08-26T19:37:03.89+00:00

Hey @Lumi Chen Please let me know if you find an update that fixes this. I work in our IT department, and we have no clue why this is happening. We now have 3 users across our organization that randomly lost this ability as well.
Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-27T00:19:54.52+00:00

Hi @Joshua Culverhouse,

Based on my understanding - are you the IT Admin in your tenant? In that Admin group, do you know who the Global Admin is? They should be able to access the Admin Center and raise a ticket to Microsoft to reach out directly to a Technical Support Engineer (TSE). The TSE can deep dive into the tenant and investigate, which may help uncover root causes that only backend access can reveal. They can assist you in solving this issue, because currently, as a moderator, I’m not provided with tools to access these areas (due to community security policies). So please help me contact the Global Admin and raise a ticket following this guidance. Get support for Microsoft 365 for business
Joshua Culverhouse 0 Reputation points

2025-08-27T11:52:47.0033333+00:00

Hey @Jeanie H

I have already raised a ticket. I have not heard back from them in over 24 hours at this point. I am hoping that Lumi here is able to find a resolution if it is something easy. Thank you for your response.
sabasigh 6 Reputation points

2025-08-27T18:02:45.5866667+00:00

We've got a half dozen users with this issue. Workaround is to turn off New Calendar in Teams app currently. Just to add, it has nothing to do with MACs...its affecting users, whether they're in Teams desktop/web app/new Outlook, etc, etc.
Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-28T00:10:04.82+00:00

Hi @Joshua Culverhouse,

You’ve tried hard, an agent will contact soon. Please help me keep an eye on your email regularly so the support process can proceed as quickly as possible.
sabasigh 6 Reputation points

2025-08-28T18:14:23.7933333+00:00

I see in our Tenant a notice that there are problems with New Calendar when the user sets to auto record the meetings and they do not have Copilot?
Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-28T23:48:30.5933333+00:00

Hi @Lumi Chen,

I hope this message reached you.

This is my second time reaching out to check if you've received my message. I really want to make sure your experience is as smooth as possible. If your issue persists or if you encounter any new difficulties, please share more details about the current steps you are taking. I am always happy to assist you whenever you need.

While waiting for your response, I will also be monitoring other customer questions on the forum to assist them. If you have any further questions or updates, please tag (@Jeanie) in the reply so I can assist you more promptly and thoroughly.

I look forward to hearing from you soon.

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Missing Teams Meeting Link Option on Mac After Update

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