Doman Verification Failure

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Doman Verification Failure

Dev Parekh 0

I have added my domain to Azure, and have succesfully configured the TXT record on Godaddy, but yet even after 5-6 days i am unable to verify the domain.

i tried adding both TXT and MX record didnt work then also. Can someone please help.

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Answer 1

Michele Ariis 4,590 MVP

Hi, it's almost always one of these: 1) Wrong TXT/in the wrong place: in Entra ID → Custom domain names take the MS=ms… token and create a TXT at the top of the domain on GoDaddy (Host=@, not www), Value = exactly that token (no quotes/spaces), save and then click Verify in Entra; the MX is not needed. 2) Different authoritative DNS: if you put the TXT in Azure DNS but the domain is still delegated to GoDaddy nameservers, Entra won't see it; either keep the TXT on GoDaddy or delegate the NS to Azure's. 3) Cache or conflicts: leave a single MS=… TXT, delete the old ones, wait 15–60 minutes and try again; verify yourself with nslookup -type=TXT yourdomain.com (you should see MS=ms…). 4) Domain already verified elsewhere: if it's linked to another tenant, this will never happen; Remove it from the previous tenant or open a ticket with Microsoft requesting a domain takeover (the TXT proves ownership). Extra: no Cloudflare-style proxies on the TXT; for IDN domains, use the punycode form. In short: unique TXT to @ with the exact token in the authoritative DNS; verify with nslookup; if still nothing after 1 hour, it's almost certainly tied to another tenant.

Dev Parekh 0 Reputation points

2025-08-25T07:45:50.13+00:00

Where do i find Azure name-servers to change in Godaddy?

How do you initiate ticket with Microsoft for domain takeover?

Is the issue becasuse my Azure is through my personal account and my domain is attached to an office 365 account? What do I do?
Michele Ariis 4,590 Reputation points MVP

2025-08-25T07:59:26.91+00:00

First of all: to verify a domain in Entra, you don't need to change the nameservers; the TXT on GoDaddy is enough. Changing the NS is only necessary if you want to move the entire DNS to Azure.

Where to find the Azure nameservers (if you want to delegate to Azure DNS):

Azure portal → DNS zones → + Create a Public DNS zone with your domain (yourdomain.com) → open the newly created zone → in the Overview tab or in the NS record you will find the four Azure nameservers (e.g., ns1-xx.azure-dns.com/.net/.org/.info). On GoDaddy, go to domain settings → Nameservers → Custom → paste all four Azure NS records → save. Before changing the NS, copy all existing records (A, MX, TXT/SPF/DMARC, CNAME, etc.) into the Azure zone to avoid outages; After the change, wait for it to propagate (usually a few hours, up to 24–48 hours).

How to open a ticket for "domain takeover" / domain already in use elsewhere:

Azure Portal (or Entra) → Help + support → Create a support request →

• Service: Microsoft Entra ID

• Problem type: Domain management / Custom domain verification

• Problem subtype: Domain already added to another tenant / Can't verify domain

In the ticket, include: domain name, screenshot of the TXT on GoDaddy, nslookup -type=TXT yourdomain.com output showing MS=ms..., any WHOIS/invoice proving ownership, and the error you see in Entra. (Alternatively, from the Microsoft 365 admin center → Support → New service request, specify "Domain is verified in another tenant".)

Quick tip: If your only goal is verification in Sign In, don't change NS: leave the GoDaddy nameservers, make sure the TXT is Host = @ with Value = MS=ms… (unique, without quotes/spaces), wait 15–60 minutes, and click Verify in Sign In. If it still fails after nslookup shows the correct token, the domain is almost certainly already verified in another tenant. Open a ticket as above to have it released/moved.
Dev Parekh 0 Reputation points

2025-08-26T03:58:02.48+00:00

I delegated the DNS to Azure and even after that my domain is not getting verified.
Dev Parekh 0 Reputation points

2025-08-26T04:02:47.7433333+00:00

There is litereally no open to create a ticket.

The Create a support ticket, does not acutally create a tickets but takes you to a bunch of links and blogs. I have a developer subscription, can you still create a ticket with a developer subscription.
Ravi Varma Mudduluru 410 Reputation points Microsoft External Staff Moderator

2025-08-26T09:26:33.0233333+00:00

Hello @Dev Parekh,

Hope you're doing well!

Could you please review the private message and share the details I requested?
Ravi Varma Mudduluru 410 Reputation points Microsoft External Staff Moderator

2025-08-28T08:38:38.53+00:00

Hello @Dev Parekh,

Hope you're doing well!

Could you please review the private message and share the details I requested?

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Doman Verification Failure

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