unwanted ads in outlook

Hello Alan. Have you tried logging out and logging back in? You may also check for updates with your app or try to reinstall it instead. You shouldn't be receiving ads if you are subscribed already.

Best regards,

Hello Alan. Thanks for getting back. If you're still seeing ads in Outlook Mobile despite having a subscription to Microsoft 365, the most likely reason is that the app is not recognizing your account that is linked to the subscription. Microsoft has stated that users who have an active Microsoft 365 Personal or Family Plan should not see ads, provided the email address they subscribed with is added to Outlook, and the email account is set to default. To identify the correct email account, go to account.microsoft.com/services to check your subscription details. This will also confirm the email associated with your subscription. In the Outlook app, tap on your profile icon to list your accounts. Ensure your Microsoft 365 account is available, and that it is the default email account. If you are using a third party email (Gmail, Yahoo, etc.), you may have to create and add an Outlook.com alias to use the ad free benefits.

Please refer to this article for full guide: https://support.microsoft.com/en-gb/office/ads-in-outlook-mobile-b172e506-ef2c-458d-9c2d-265445ba82e5

Best regards,

Hello Alan. That explanation is hugely helpful and you are correct. Outlook for Android does not allow you to explicitly set a "default" account, as the client does as a desktop application. It simply "prefers" whatever account you add first, which, in your case, is the Microsoft 365 account. That should be enough to block ads, but there is obviously something else misfiring.

Your observation about the version of desktop of Windows 11 is correct as well. For Outlook desktop clients (even with lots of added third-party accounts), Microsoft does not show ads to subscribers. The app version for mobile seems to employ a different advertisement distribution process that is sensitive to both the account mix and mobile app behavior.

Now that you've done clearing your cache and doing a restart, here's a more surgical approach before doing a complete reinstall:

• Temporarily delete the Gmail and Sky.com accounts
• Only have the Microsoft 365 account on the app
• Start the app and watch ad behavior for 24 hours.
• If the ads don't reappear, reinstall Gmail and Sky.com but disable the inbox sync instead.
• This should keep them readily available when you need them, but will not trigger the ad logic.

If the ads do still show even with only the Microsoft account, you will have to do a complete reinstall:

• Delete Outlook
• Restart the tablet
• Reinstall the Outlook app and populate only the Microsoft account first.
• Ensure you get ad free behavior before re-adding your other accounts.

Hope this helps, let me know if have further questions.

Best regards,

You're welcome Alan. I appreciate for keeping an update with me. Please keep me posted.