Outlook inaccessible

your Outlook configuration is probably the the old pop and smtp settings which are no longer supported. Try deleting the accounts, then adding back. if the account creation asks for email server type, use exchange.

Dear tom passar, 

I understand how frustrating it is that you and your wife cannot access your Outlook accounts from home. The fact that your account works perfectly on your work computer is a very important clue, as it tells us the problem is likely with your home network or devices, not the accounts themselves. 

Based on this, here is a set of steps to get your accounts working again, starting with the simplest solutions. 

1. Check Microsoft Service Status 

First, let's rule out any service outages. This is a quick check to ensure there isn't a known issue affecting Outlook. 

• Visit the Microsoft 365 Service Health Status page - Microsoft service health status to confirm everything is operational. 

2. Reset Network & Flush DNS 

Sometimes, network configuration issues on your PC can be resolved with a simple reset. 

• On your Windows PC, open Command Prompt as an administrator. 
• Run the following commands, pressing Enter after each one: 

ipconfig /flushdns

ipconfig /release

ipconfig /renew 

• After running these commands, restart your router by unplugging it for 30 seconds and then plugging it back in. 

3. Test with a Different Network 

This is a crucial diagnostic step to pinpoint if the problem is specific to your home network. 

• On your cell phone, temporarily turn off Wi-Fi and switch to mobile data. Try accessing your Outlook account. 
• If it works, this confirms the issue lies with your home internet connection. 

4. Use a VPN for Diagnosis 

As a powerful diagnostic tool, try connecting to your network via a VPN. If Outlook works while you are using the VPN, it's definitive proof that your home network or ISP is the cause of the problem. 

5. Check Router Settings and Contact Your ISP 

If the issue persists and is confirmed to be on your home network, the problem may be due to router settings (such as firewall rules) or a block from your ISP. 

• You can try to change your DNS settings in your router's configuration page to a public DNS server.
• If you're not comfortable with that, or if it doesn't work, the next step is to contact your Internet Service Provider (ISP). Explain that you can access your Outlook account on other networks but not at home. 

In summary: Since Outlook works fine on your work computer, the accounts are not the problem. The issue is with your home network. The steps above will help you isolate and resolve this by confirming the network is the root cause. 

We look forward to hearing from you. Please let us know if any of these steps help. 

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