Double charged for additional storage in OneDrive

Cathy Pierstorff 20 Reputation points
2025-08-25T16:38:52.5533333+00:00

Accidentally, I paid twice for additional storage in OneDrive. One charge is the monthly plan and the other charge was for one year. Microsoft billed me for both. Refund, please?

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. EmilyS_726 11,285 Reputation points Volunteer Moderator
    2025-08-25T18:16:52.84+00:00

    Hello

    Go to your Microsoft account https://account.live.com > Service and subscription, locate the one you want to cancel and you should be able to cancel it from there.

    As for refund,

    This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

    To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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  1. Cathy Pierstorff 20 Reputation points
    2025-08-25T18:58:16.0533333+00:00

    Thank you!

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