Intermittent issues administering end-users with GDAP relationships via Lighthouse

Hello Joseph Hendrie.

Thank you for posting your query on Microsoft Q&A portal.

Either granular delegated administrative privileges (GDAP) plus an indirect reseller relationship or a delegated administrative privileges (DAP) relationship is required to onboard customers to Lighthouse. If DAP and GDAP coexist in a customer tenant, GDAP permissions take precedence for MSP technicians in GDAP-enabled security groups. Customers with GDAP-only relationships (without indirect reseller relationships) currently can't onboard to Lighthouse, but will be able to onboard in a future release.

Reference: https://learn.microsoft.com/en-us/microsoft-365/lighthouse/m365-lighthouse-known-issues?view=o365-worldwide

Overview of permissions in Microsoft 365 Lighthouse: https://learn.microsoft.com/en-us/microsoft-365/lighthouse/m365-lighthouse-overview-of-permissions?view=o365-worldwide

Obtain granular admin permissions to manage a customer's service: https://learn.microsoft.com/en-us/partner-center/customers/gdap-obtain-admin-permissions-to-manage-customer

Also please share us the details asked in the Private message if you need further assistance.

Thanks,

Suchitra.