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Hi,
I have an HP Envy M6 Notebook PC. It originally came with Windows 8 Home Single Language, but after some time I installed Windows 10 Home. It was working fine until about a week ago, when it suddenly stopped working.
Whenever I try to turn it on, the laptop just shows the HP logo loading screen, then turns off.
When I tried to do a clean install of Windows 10, the same thing happened — it keeps loading, then shuts down. I reinstalled Windows 8, and that works. But whenever I try installing Windows 10 again, the same problem comes back.
I also changed the RAM and HDD, but nothing worked.
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Hello! Sameer. I'm glad to assist you with this.
Let’s go through the fixes one by one,
Check for underlying hardware failures:
Power on and repeatedly tap Esc, then press F2 to open diagnostics.
Run the Fast Test and, if no issues, the Extensive Test
If failures appear, note the failure ID and consider HP support or part replacement.
Let me know how it would go.
Best regards,
Kimberly
Hi,
Thanks for the response. I ran both quick and extensive tests, and all results came back as passed — no errors.
However, I'm still unable to install Windows 10.
any other way..
