Office 365 family redeem key error

Question

Office 365 family redeem key error

Felix Ampadu 0

I bought an office 365 subscription from Newegg. I get the message below when I try the product key.

Sorry, we don't recognize the product key you entered. Please check that you typed it correctly.

If the product key you entered is correct, you may need to enter it on a different site. See other product types below:

Error Code:

TokenNotFound

Correlation Id:

b3f9f34d-14db-4c20-8d74-4cb9a8887d21

Timestamp:

2025-08-25T21:43:47.896Z

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Answer 1

EmilyS726 151.6K Independent Advisor

Hello.

did you enter it via https://setup.office.com?

if so make sure you didn’t have any typo. Otherwise you need to dispute with vendor. Since it’s a third party purchase Microsoft cannot return it or replace it if the key is invalid. Sorry.

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Office 365 family redeem key error

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