I need to switch from a Family to a single basic account

Question

I need to switch from a Family to a single basic account

Dorothy Ferdinand 20

I need help to switch from a family account to a single basic account and set up my billing

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Answer 1

John Jefferson Doyon 27,920 Independent Advisor

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with billing-related issues.

The process isn’t automatic, so you’ll need to make a couple of changes to switch from Microsoft 365 Family to a single subscription. Here’s how you can do it:

Cancel recurring billing on your current Family subscription now, so it won’t auto-renew after 08/09/2025.
Wait until it expires. Once it ends, you can purchase either Microsoft 365 Basic (cloud storage and email only) or Microsoft 365 Personal (includes Office apps) with annual billing.
If you have a product key, redeem it after the Family plan expires to activate your new subscription.
After setup, check your Microsoft account > Services & subscriptions page to make sure annual billing is enabled.

This way, you’ll smoothly move from Family to a single subscription under the same account, and your billing will be on an annual cycle.

Would you rather connect with Microsoft Sales Support via live chat so they can handle it directly with you?

I can share the link so you can connect with Microsoft Sales Support via live chat.

Click "Add comment" to let me know.

Regards,

John J.D.

Dorothy Ferdinand 20 Reputation points

2025-08-26T10:48:03.93+00:00

Thank you so much for your kind support and help.
Dorothy Ferdinand 20 Reputation points

2025-08-26T10:53:22.86+00:00

Can you please share the link to Microsoft Sales Support.

Thank you 🙏
John Jefferson Doyon 27,920 Reputation points Independent Advisor

2025-08-27T10:40:08.9733333+00:00
Thank you for letting me know.

To contact Microsoft support, please try via the live chat channel:

Here is the link: https://support.microsoft.com/home/contact

Type this keyword and press Enter: Contact Support.

At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.

In Product and services, select "Windows".

In Category, select "Technical support."

Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

I really hope this information is helpful!

Let me know if you have any further questions or concerns.

Answer 2

Dorothy Ferdinand 20

swich from a family to a single basic account

can it be done automatically when the family account expires on the 08/09/2025

Set up my billing to one payment annually

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I need to switch from a Family to a single basic account

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