Bug with the email scheduler

Question

Bug with the email scheduler

Girish Venkatachalaiah 0

I've noticed a bug with the email scheduler. When viewing a single email, the "last chosen" time is incorrect because it's showing the time from the other scheduled email as well. The system should only display the "last chosen" time for the specific email I'm viewing.

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Answer 1

Jeanie H 2,645 Microsoft External Staff Moderator

Hi @Girish Venkatachalaiah,

Thank you for posting your question in the Microsoft Q&A forum.

I was conducting a test in my environment and noticed an issue with how the time of a scheduled email is displayed.

When I scheduled two emails - one for 1 PM and the other for 2 PM - the second email only showed its own scheduled time, as seen in the attached image. User's image

Could you please help me take screenshot your email screen?
I saw you mentioned the Outlook Web tag. I'm curious if you've tried checking in an incognito browser. Did you encounter the same issue? If not, you might need to try clearing your current browser's cache.

To help me assist you better in reporting this bug, could you please tell me your account? If your email account is a personal or a work account?

If it's a work account, you can contact your IT Admin so they can report this bug to Microsoft via the Admin Center. This will help Microsoft acknowledge the issue and provide a solution more quickly.

Your help is much appreciated! Looking forward to your response!

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Girish Venkatachalaiah 0 Reputation points

2025-08-26T10:57:51.66+00:00
Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-27T01:18:43.5533333+00:00

Hi @Girish Venkatachalaiah,
Based on my environment test with 3 machines, one of them shows only the last chosen time, while the other two display all the scheduled times of previously set emails. I believe this might be a bug.

May I ask - are you an end-user or the Global Admin of your tenant?

If you're an end-user, please help contact your company's Global Admin (usually the IT Admin) so they can raise a ticket to reach out directly to a Microsoft Technical Support Engineer (TSE). Only Global Admins have access to the Admin Center and the ability to raise tickets.

The TSE can investigate the backend to identify the root cause and help fix the issue (since only backend access allows for deep investigation).

If you could kindly forward this message to your Global Admin and ask them to follow the instructions, I’d be very grateful. Get support for Microsoft 365 for business

And if you happen to be the Global Admin, you can raise the ticket yourself as described above to get in touch with Microsoft support.

Your help is much appreciated! Looking forward to your response!
Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-28T23:37:18.9066667+00:00

Hi @Girish Venkatachalaiah,

I’m not sure if you’ve raised a ticket yet. How are things going now? Has an agent picked up your case? I’m not trying to rush you, but if you have any updates, please let me know. That information would be really helpful for the community. I truly appreciate it and thank you very much.

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Bug with the email scheduler

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