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Today, I purchased Windows 11 Pro to upgrade my system from Home to Pro, and the activation failed. Please issue a refund. The order number is 1808723479. Thanks for your assistance
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Hi, thank you for reaching out. I’m happy to help.
Let’s try fixing the upgrade issue first:
Disconnect from the internet
Go to Settings > System > Activation. Click "Change product key," enter "VK7JG-NPHTM-C97JM-9MPGT-3V66T," and hit activate.
Reconnect to the internet and make sure you’re signed in with the Microsoft account you used for the purchase.
Restart your computer and check.
Hello. I followed your instructions, and the activation failed. It indicated that I needed to purchase a " genuine " Windows Pro 11. If this situation cannot be resolved, please issue a refund.
Thanks, Rob Franklin
To clarify, you bought your license from the Microsoft Store, right?
If yes, normally, if you are connected to the internet and logged in to the account used for the purchase, it should activate automatically.
Try contacting Microsoft Billing Support so they can check your purchase:
Click this link: https://support.microsoft.com/contactus/
Sign in to your Microsoft account.
Select Windows > Click 'Get home support'.
Type "Chat with an agent" from the text field and press Enter.
Click "Contact support" at the bottom.
Select the product you need help with.
Follow the prompts to connect with a live agent.
Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
To access the full range of support options, including chat, please contact them during business hours which are Monday to Friday from 9 AM to 5 PM local time.
