Cant access anything because "This tenant has been blocked due to inactivity."

Andre B 0 Reputation points
2025-08-26T09:01:58.8466667+00:00

So, quite a few years ago, i played around with Azure but quickly discovered its not really for me. And so, my account was left dormant until now when I'm checking out some new features that I'm interested in my project.

I have forgotten that i have an account and thus signed up once again. I was never told that my email was already in use, the sign up process went smoothly. They even deducted a "small" amount from my credit card to "test" it. I even got the email welcoming me to the Azure platform (see screenshot)User's image

Right after this, i tried to log in but the system immediately spat this message in my face "This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle"

User's image

I find this very very odd considering that the system never told me that this email is associated to a "Tenant" (whatever that is)

I have tried all manner of login methods, I even tried to make a new tenant for myself via the https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant tutorial, but to do that i have to log in first, but all log in attempts takes me back to the failed login page.

Can someone please help me because i find it very disrespectful that money was deducted from my card but i was then denied access to the system without any returns of funds.

I don't have anything outstanding on my account, considering the welcome to Azure email.

Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
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  1. JimmySalian-2011 43,271 Reputation points
    2025-08-28T09:30:31.8233333+00:00

    Hi,

    The error is due to tenent dormant for 200 days or more, hence it is disabled. However for the refund you will need to contact the helpdesk numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

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