I am not receiving work emails to my personal email account

Question

I am not receiving work emails to my personal email account

Berni Horvath 0

both myself and colleagues at work are trying to send emails from my work domain to my personal email hotmail account but nothing is coming through to either my inbox or junk

I have spoken to my IT at work and they have suggested to contact you as this maybe down to the security in the hotmail email account

please can you advise

Sakib Sk 0 Reputation points

2025-08-27T12:47:01.1833333+00:00
Aa

1 answer

Your answer

Sakib Sk 0 Reputation points

2025-08-27T12:47:01.1833333+00:00

Aa

Answer 1

Jayden-P 6,210 Microsoft External Staff Moderator

Hi @Berni Horvath

Thank you for posting your question in the Microsoft Q&A forum.

When you try sending email and it fails, do you receive any bounce back email?

Usually, it is an NDR (non-delivery report), it contains an error code that explains the cause.

If you receive it, please provide it here so we can check it for you.

Additionally, please ask your IT admin to perform a message trace.

Message trace follows email messages as they travel through your Microsoft 365 organization. You can determine if the service received, rejected, deferred, or delivered a message.

Please follow the steps here: Message trace in the new EAC in Exchange Online | Microsoft Learn

Ask your IT if they have set any transport rules to restrict sending emails to external recipients.

Please provide more information so I can assist you more effectively.

Thanks for your cooperation.

Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-08-27T10:24:08.34+00:00

Hi @Berni Horvath

Any update from you?

It would be great if you provide more details.

I'll be delighted to help you out.
Berni Horvath 0 Reputation points

2025-08-27T10:30:18.82+00:00

Hi

I have approached our internal IT Dept and they have run several tests emails from works email addresses to the Hotmail address one of which the following message appeared:-

Also they have suggested that you white list @reevesifa.com
Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-08-27T10:54:47.24+00:00

Hi @Berni Horvath

Thanks for your details.

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Could you please share the failed status, too?

For example, it looks like this.

And to whitelist your domain, this action needs to be performed by your IT admin.

But we are not sure this problem is due to your domain.

Also, is there only one email that delivered? The other email addresses are still not working.

Please provide the message trace details.
Sakib Sk 0 Reputation points

2025-08-27T12:48:14.6+00:00

AaBI→←$
Jayden-P 6,210 Reputation points Microsoft External Staff Moderator

2025-08-29T06:05:31.4933333+00:00

Hi @Berni Horvath

Do you still meet this issue?

Are you able to send emails to your hotmail?

If the issue has been resolved, please mark the helpful answer as accepted answer.

Warm thanks.

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I am not receiving work emails to my personal email account

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