Can not drag and drop files or messages from new outlook to teams

Question

Can not drag and drop files or messages from new outlook to teams

Ronald Jacobs 20

In classic Outlook you can drag and drop a file directly into Teams and Webapplications. This is currently not possible in New Outlook. At current time our users have to drag and drop or detach to OneDrive or another place using File Explorer and then upload to the Teams or Web application. The fact that this BASIC functionality is still missing keeps us (and a lot of other people in different organizations) from using the new outlook. People work a lot with files, messages and attachments in Outlook. Certainly with external people. All those times one should be able to just drag and drop (fastly) an e-mail (or the attachment) to a specific channel in a team, without always having to "post" a message about it (this is what the button "share to teams" does and it takes a lot more time). Please bring (back) this functionality to the new outlook experience. Only that will get us to start using the new outlook!

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Answer 1

Hello @Ronald Jacobs,

Thank you for your detailed response.

The Share to Teams button that is greyed out might be a COM add-ins from Classic Outlook and not fully supported in New Outlook yet. However, New Outlook does have the Share to Teams which is a Web Add-in. You can easily find this feature in New Outlook/Outlook Web:

After opening your New Outlook/Outlook web > go to the Home tab
Choose More Apps (windows like button) > Select Share to Teams

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Note:

If your Outlook hasn't had this feature, click Add app (+) and add this feature to your Outlook.
You can Pin this feature to your home tab by clicking the right mouse on the app > choose Pin.

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Regarding the drag-and-drop functionality in New Outlook, there is potential for improvement in the future. The product team has recently updated the status of this feature request to "We are considering this", which is a positive sign. You can support this initiative by upvoting the feedback and sharing your input here: Not able to drag and drop files · Community. Or you can create another feedback of your own in this Community.

Please note that Q&A forum moderators do not have access to backend systems or the ability to change app behavior directly. Our role is to assist based on available documentation and guidance from Microsoft based on our knowledge. We genuinely appreciate your feedback and share your goal of making New Outlook better and more user-friendly.

Thank you so much for reaching out to us and we appreciate your cooperation!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Answer 2

Tamara-Hu 1,950 Microsoft External Staff Moderator

Hello @Ronald Jacobs,

Thank you for posting your valuable question on Microsoft Q&A forum.

I understand how inconvenient this limitation is. Unfortunately, Drag-and-drop emails or attachments from New Outlook directly into Microsoft Teams (chat or channel), SharePoint or OneDrive via browser and Other web-based drop zones is currently not supported.

However, you can still:

Drag-and-drop to desktop or File Explorer
Drag attachments between emails within New Outlook
Use “Share to Teams” button (slower, creates a post)

Microsoft has acknowledged the issue, and the drag-and-drop feature is being considered to be updated. However, no specific release date has been provided yet. You can check Microsoft 365 Road Map for information about updated features in the future.

Microsoft appreciate your idea and want to hear their customers' voice. I encourage you to submit feedback and upvote existing feature requests to show demand from the community at Outlook · Community. The Product Team is in-charge of the feedback site, and they are constantly checking the comments and feedback from our customer. Many features have been developed or improved based on users' comment. 

You can also give feedback to Microsoft Product from Within the New Outlook App: 

Open your New Outlook > go to Help tab > choose Feedback.
Select the Team to receive your feedback and Choose Give a compliment/Report a problem.

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Fill in the form and submit your feedback.

In the meantime, you can still use Classic Outlook for Windows. It is still recommended if drag-and-drop is essential. Microsoft has confirmed Classic Outlook will be supported until at least 2029 : Outlook Classic Support Until At Least 2029 | Microsoft Community Hub. Or if you have any other alternative ways for this problem, please feel free to share by replying to this thread, we would love to learn more from the customers' side.

New Outlook is still evolving, and several features, including drag-and-drop, are actively being considered for future updates. We encourage you to submit feedback to help Microsoft prioritize this functionality. Your input not only highlights the importance of this feature but also supports other users experiencing the same challenge. I will also forward your feedback to the appropriate team for further consideration.

Thank you for your effort and understanding, it truly makes a difference!

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Ronald Jacobs 20 Reputation points

2025-08-26T14:32:17.2966667+00:00

dear @Tamara-Hu the email Share to Teams feature on NEW outlook is greyed out for half of the emails. Out of 100 emails, it only works for about 60 procent or so. However when I go back to classic Outlook and select the same emails (where the button was greyed out in New outlook), then in classic Outlook the button is active and the Share to Teams functionality just works. Why does it not work in NEW outlook with those same emails? So your workaround share to teams also does not work always.

Both New Outlook and Teams are updated to the latest version and also Windows is updated to the latest release. Please provide me with a proper solution to make sure this Share to Teams works for all emails in NEW outlook (and / or just make the functionality drag and drop from new outlook directly into Teams possible!) !
Ronald Jacobs 20 Reputation points

2025-08-27T10:01:55.9366667+00:00

@Tamara-Hu Your new add-in was indeed the solution (however it is still not the same thing and a lot slower than dargging and dropping). BUT Is it possible to delete or remove the other (greyed out) button that is a legacy of the COM add-in.. This is extremely confusing for users. All my colleagues (and a lot of users in organizations) mention this greyd out button and that that is not working, So nobody knows about this new add-in app button!
Tamara-Hu 1,950 Reputation points Microsoft External Staff Moderator

2025-08-28T07:56:37.2766667+00:00
Hello @Ronald Jacobs,

Thanks for your great idea.

The "Share to Teams" add-in is a built-in feature in the New Outlook and cannot be disabled directly. However, users can switch to the Simplified Ribbon layout, which allows customization of the visible features.

With this layout, you can choose which options appear on the ribbon, helping to streamline the interface and reduce clutter:

After changing to Simplified Ribbon layout, click More options (three dots).

Scroll down to find Customize option (usually the last option)

Turn of the "Share to Teams" option in "Group: Teams".

Click Save and check your layout again.

Please note that this method only applies to the Simplified Ribbon layout.

If you switch to the Classic Ribbon layout, the "Share to Teams" button that was previously greyed out will reappear.

To avoid confusion with the other "Share to Teams" option, kindly advise your team to use the Simplified Ribbon layout instead of the Classic one.

In the meantime, please keep follow the Microsoft 365 Road Map for updating news in the future. I hope the drag and drop feature will successfully be added to the New Outlook as your wish.

Please feel free to reply if you need any further assistance. Thank you for your kindness and understanding!
Ronald Jacobs 20 Reputation points

2025-08-28T08:03:12.1866667+00:00

Thank you, that helps, but it is still weird to have two different buttons for the same functionality while one of them is a legacy from a former (classic) version of Outlook and not always working correctly in the new outlook.
Tamara-Hu 1,950 Reputation points Microsoft External Staff Moderator

2025-08-28T08:13:42.3133333+00:00

Thank you for your honest feedback,

I understand that this feature can cause confusing to users. I think that part of the effort to migrating old functions from the Classic Outlook of Microsoft Product team. If you found it unnecessary and need to be removed, please feel free to give feedback about this feature from the 2 options I provided. Microsoft Product Team would love to hear more of your ideas to enhance the products for future uses.

You can also ask your colleagues to upvote your feedback and show your team demand on this feature.
Thank you again for reaching out to us! We appreciate your efforts, and we are happy to assist you!

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Can not drag and drop files or messages from new outlook to teams

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