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Secondary ringer keeps resetting to none after a few days

Clare Bushnell 0 Reputation points
2025-08-26T10:56:59.2866667+00:00

We have had Microsoft Teams for about 5 years now and all through this period my secondary ringer keeps resetting to 'none'. I want it set to stay on speakers so that I can hear the phone ringing. There doesn't seem to be a pattern as to when it reverts back to none (e.g. updates, etc) and the first I am aware that it has reverted back to none is when I miss a call. Why does the secondary ringer setting not stay as it has been selected please? This is very frustrating and, looking at a number of the comments in the Microsoft community, it is a widespread problem for a lot of your Teams users.

Microsoft Teams | Microsoft Teams for business | Settings | Other
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  1. Rin-L 2,965 Reputation points Microsoft External Staff Moderator
    2025-08-26T11:39:30.51+00:00

    Hi @Clare Bushnell, 

    Thank you for posting your question in the Microsoft Q&A forum. I completely understand how frustrating this issue must be, and I’m truly sorry for the inconvenience you've experienced. 

    This appears to be a technical issue that has been reported by many users over time. Through my research, I’ve found that several others have encountered the same issue and have submitted feedback via the Microsoft Teams · Community. This is the official portal where your input goes directly to the product team and can be considered for future improvements. 

    You can see similar cases that have already been raised as feedback to Microsoft through the following links: 

    While I would love to help resolve this directly, please understand that as a forum moderator, I don’t have the ability to modify or escalate product issues. That responsibility lies with the product development team. For that reason, I strongly encourage you to vote for the feedback posts above. The more support they receive, the higher the chance this feature will be prioritized. 

    Personally, I’ve voted for the feedback posts mentioned above, as I believe this is a genuinely important issue that deserves attention and improvement. 

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    If you would like to help raise the visibility of this issue within the community, I’d be truly grateful if you could mark this response as the Accepted Answer. This will pin the post to the top, making it easier for others experiencing the same problem to find our discussion and access the feedback links.  

    Thank for your understanding and contribution!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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