Microsoft blocked and closed my @msn email account and does not resolve the AI ​​system.

Edgardo Gonzalez 0 Reputation points
2025-08-26T14:16:51.54+00:00

I need the account to enter Minecraft Java, Minecraft Win 10, NVDIA, xbox, Epic Games, Stem, Promod Reforma, Trucky Mod, Patreon and others. All of these are linked to the electro_pr@ msn which also has the old phone number which does not allow changes due to missing code. The system keeps insisting with the phone number which does not exist please I have already tried everything suggested cannot call a representative. I need to change the phone number to the new one to continue the process please. New 787-219-**** I have been trying for more than 3 months. I even had a chat with a representative who did not resolve anything. I have created a new email in electro_pr@outlook. I also cannot recover the account. Said email is from the beginning of Windows. It is a shame that this is happening, they are not pro customer ... Before they would not be like this with their customers.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Marc Vernon 6,575 Reputation points Independent Advisor
    2025-08-26T14:56:35.04+00:00

    Hi there, this is Marc. Thanks for reaching out to the community.

    If the system only shows your old phone number and you cannot receive codes, the first recovery option is to use the Microsoft account recovery form: https://account.live.com/acsr. Please provide as much detail as possible, such as old passwords, billing information tied to the account, or subject lines from emails you sent. Guidance on completing the form is here: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42.

    If the account was blocked due to unusual activity or closed by Microsoft, you can also request a review through the Account Reinstatement form: https://www.microsoft.com/concern/AccountReinstatement. More details on locked accounts can be found here: https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27. Please note that both processes are handled by automated systems, and Microsoft support cannot manually bypass or change the phone number linked to the account.

    If recovery or reinstatement is unsuccessful, the only option is to continue with your new Outlook account and update your login details for services like Xbox, Minecraft, and Epic Games to the new address. I know this is not the outcome you were hoping for, but account access is fully controlled by security systems and cannot be overridden by support staff.

    Best regards,

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  2. Edgardo Gonzalez 0 Reputation points
    2025-08-26T15:50:16.48+00:00

    Ya enviado mas de 14 veces y nada.

    Already sent more than 14 times and nothing.

    In Español and English

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  3. Edgardo Gonzalez 0 Reputation points
    2025-08-28T17:18:36.0766667+00:00

    I've already sent more than 15 times and nothing.

    Again, the same method and no progress have been made. The problem remains unresolved. I need you to resolve my problem. These services wouldn't be so tedious and problematic.

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