"Something interrupted our troubleshooting. Make sure that you're connected to the internet, wait a few minutes, and try again. Error code: 0x80070002"

Ash 0 Reputation points
2025-08-26T14:38:34.14+00:00

I have had an activated copy of windows for years. Recently I got the Activate windows watermark on my screen. When I go into the activation section in settings it says "Something interrupted our troubleshooting. Make sure that you're connected to the internet, wait a few minutes, and try again. Error code: 0x80070002" when I troubleshoot it says "We cant activate your copy of windows. Make sure that youre connected to the internet". The issue is that I'm connected to the internet, I have no connection issues. How can I get the watermark to go away again.

Windows for home | Windows 10 | Licensing and activation
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  1. Marc Vernon 6,575 Reputation points Independent Advisor
    2025-08-26T15:14:23.45+00:00

    Hi there, this is Marc. Thanks for reaching out to the community.

    Error code 0x80070002 typically indicates that Windows activation services can't access necessary system files or registry entries. To resolve this, first try running the Windows Activation Troubleshooter manually by pressing Windows Key + I, then navigating to Update & Security > Activation and clicking "Troubleshoot" (even if it failed before). If that doesn't work, you can also try going to Settings > System > Activation > Troubleshoot as an alternative path to access the same troubleshooter.

    Best regards,


  2. Marc Vernon 6,575 Reputation points Independent Advisor
    2025-08-26T21:56:22.7866667+00:00

    Reset Windows Activation Components with Command Prompt as Administrator and run these commands one by one:

    net stop sppsvc

    net stop osppsvc

    cd %windir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\WSLicense

    del /f tokens.dat

    cd %windir%\system32

    regsvr32 sppsvc.exe /s

    net start sppsvc

    net start osppsvc

    Additionally, run SFC and DISM tool scans to repair any corrupted system files that might be affecting activation by executing these commands in Command Prompt as Administrator.

    sfc /scannow followed by

    dism /online /cleanup-image /restorehealth

    If the problem continues, try reactivating with your product key manually by going to Settings > System > Activation > Change product key. If the license is digital and tied to your Microsoft account, sign in at https://account.microsoft.com/devices to confirm the license is still listed under your device.

    Best,

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