hi adrienne, welcome in community
can you share the exact model of your printer, please?
also, run this troubleshooter
let me know how it goes
Elvis
bluetooth toggle bar needs reinstating
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 31%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Adrienne HENDER
0
Reputation points
Bluetooth is not connecting my printer. My printer is offline. I successfully printed an invoice to my bluetooth printer then tried to scan it to the printer through bluetooth and it stopped working.
Windows for home | Windows 10 | Devices and drivers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 1%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alvise C 3,720 Reputation points Independent Advisor2025-08-26T16:44:42.3766667+00:00 -
Adrienne HENDER 0 Reputation points
2025-08-26T17:13:55.14+00:00 Brother MF-786DW01
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Alvise C 3,720 Reputation points Independent Advisor
2025-08-27T06:37:44.1866667+00:00 ok, usually you should use the printer via cable or wireless.
you can download the software driver from here
https://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfc7860dw_all&os=10068
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
if you connect via wireless be sure that the printer is correctly connected to the wifi
let me know